Returns and Refunds Policy

At Restoration Sea Moss, we take pride in providing high-quality products and ensuring customer satisfaction. Please review this policy carefully before placing an order.

Perishable Products: Sea Moss Gels

Due to the perishable nature of our sea moss gels, all sea moss gel sales are final. For health, safety, and quality reasons, we cannot accept returns or exchanges on these products.

If your sea moss gel arrives damaged, defective, or incorrect, contact us at support@restorationseamoss.com within 24 hours of delivery. Please include:

• Your order number

• A detailed description of the issue

• Clear photos of the product and all packaging

After reviewing the claim, we may provide a replacement, store credit, or refund at our discretion. Claims submitted without the requested photos or after the 24-hour reporting period may not be eligible for resolution.

Non-Perishable Products: Powders, Raw Sea Moss, and Accessories

Eligible non-perishable products may be returned under the following conditions:

• The return request is made within seven days of delivery.

• The product is unopened, unused, and in its original packaging.

• The item was not purchased during a sale or with a discount code, unless it arrived damaged, defective, or incorrect.

Customers are responsible for return shipping costs unless the return is required because of an error by Restoration Sea Moss or because the product arrived damaged, defective, or incorrect.

To request a return, email support@restorationseamoss.com with your order number and reason for the return. Do not return a product before receiving approval, return instructions, and the appropriate shipping address from us.

After the approved return has been received and inspected, we will notify you of the outcome. If approved, a refund or store credit will be issued within seven business days.

Refunds

Approved refunds will be issued to the original payment method or as store credit, depending on the circumstances of the claim. Any refund will reflect the amount actually paid after discounts or promotions.

Original shipping charges are non-refundable unless the refund results from an error by Restoration Sea Moss or an approved damaged, defective, or incorrect-order claim.

Please allow additional time for your bank or card provider to post an approved refund to your account.

Order Cancellations

Orders for perishable products cannot be canceled after they have been processed or shipped. Orders for non-perishable products may be canceled only if the request is received before processing begins.

To request a cancellation, email support@restorationseamoss.com as soon as possible. We cannot guarantee that a cancellation request will be completed before processing begins.

Exchanges

We do not offer exchanges. If an eligible non-perishable item is returned and approved, we may issue a refund or store credit in accordance with this policy.

Damaged, Defective, or Incorrect Orders

If any product arrives damaged, defective, or incorrect, notify us at support@restorationseamoss.com within 24 hours of delivery. Include your order number, a detailed description of the issue, and clear photos of the product and all packaging.

After reviewing the claim, we may arrange a replacement, store credit, or refund at our discretion. Please retain the product and packaging until your claim has been resolved.

Non-Returnable Items

We cannot accept returns of:

• Opened or used products

• Perishable products, including sea moss gels

• Products purchased during a sale or with a discount code, except when they arrive damaged, defective, or incorrect

• Items returned without prior approval

If you have questions or concerns, contact us at support@restorationseamoss.com.